Today we're launching Wayline 2.0. It turns the front desk from something that answers into something that leases: the AI now schedules tours on the call and keeps every lead and resident in a CRM that lives inside the platform.
Tours booked on the call
Most leads still pick up the phone. Until now, the best an after-hours call could do was take a message. In Wayline 2.0, the AI books the tour while the prospect is still on the line.
It checks live availability and your agents' real calendars, asks the questions your team would ask (move-in date, budget, unit size, pets), and offers times that actually work. The prospect gets a text confirmation, a reminder before the tour, and a check-in after it.
A CRM built into the front desk
Wayline 2.0 knows who is calling before it answers. Prospects, residents, owners, and vendors are matched by phone, email, and text to the right person, unit, and property, so nobody has to repeat themselves.
Every leasing conversation becomes a guest card with source, notes, and next step filled in. Follow-up sequences run on their own and stop the moment someone signs. Contacts, work orders, and availability stay in two-way sync with AppFolio, Yardi, RealPage, Buildium, and more.
Humans where you need them
The platform still runs on the same idea. AI handles the routine around the clock, and our bilingual team of property managers steps in when judgment matters, with the full transcript and history in front of them.
Operators on Wayline see 79% of conversations resolved by the AI on its own, hold times under 30 seconds, and three times the lead conversion.
